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Frequently Asked Questions – Online Auctions

  • Go to the Online Auctions page
  • Click on create an account
  • Enter your details (remember your username and password)
  • Click the create account button
  • Activate your account by clicking on the link in the verification email that will be sent to the email address you provided. You may need to check your spam folder
  • Once your email address has been verified you will then be able to enter the auction using your username and password. Accept the terms and conditions that are on the left of the screen, then you can start viewing the items and bidding.

Check that you have received the verification email that gets sent out once you have created your account. You need to click the link in the email before your account can become live. If you cannot see the email in your inbox, please check your spam folder. If the verification email still hasn’t arrived please Contact Us

If you have done this, ensure you have entered the correct username and password.

If you have forgotten your password please click reset password (make sure you have clicked on the verification email before doing this step)

No, once you have created an account you can use this for every subsequent auction. Same username, same password.  All you have to do is sign in.

No, all we need are your contact details, you will not be asked to give financial information.

Contact Us with an absentee bid (noting the lot number and amount you want to bid), or place a commission bid. These are explained further below.

Yes you can. Please Contact Us with the lot number and your bid amount. The bid that you leave is the maximum bid that you wish to bid. The auctioneer will then bid on your behalf for that item - up to your maximum only. With luck you may be the high bidder and win the item for considerably less than the bid you put down.

Pre-bidding is an opportunity for you to put in a bid before the live auction starts. You can either put in a single bid, or you can place a commission bid where you put in your maximum bid and the auction software bids up to this maximum for you. It means you may get the item for less than your maximum, but it also means if someone bids more than your maximum they will lead the bidding. (similar to an auto-bid on trade-me)

Any item(s) you win during the auction will be placed on an invoice that will be sent to your email address. Payment is due upon receipt of your invoice and must be made within 3 days. Payment may be made in cash, by EFTPOS or Credit Card and online (surcharges may apply).

3 Days. After 3 days your invoice will be cancelled and the items returned to the auction. Your account may also be suspended as by not paying for items other bidders and the vendors are disadvantaged.

Payment may be made in cash, by EFTPOS or Credit Card and online via internet transfer or POLi (surcharges may apply). Credit card payments will not be taken over the phone.

There is a 3% surcharge for credit card payments and 1% on POLi payments.

No, neither we, nor our secure payment portal provider store your credit card details.

Items are to be picked up from either Hamilton or Katikati depending on what site your auction was held. Smaller items can be transported for you back to your closest auction house. All items are to be picked up within 3 days of the auction unless previously arranged.

Delivery of bulky and/or large quantities of items can be arranged at an additional cost.

McElwains do not drop off items, however we can put you in contact with carriers who can do this for you.

All items are to be picked up within 3 days of the auction unless previously arranged.

Once the auction is finished you will receive your invoice via email.  Let us know where you would like to pickup - larger furniture items need to be picked up from their location or cartage organised. 

This is the amount added to the hammer price (what you are bidding) to cover the costs of the auction process. This is 17.25% of the hammer price and includes GST

GST is added as part of the buyers premium only, there is no GST directly to the bid price.

This is where a video camera with a live audio and video feed of the auctioneer who auctions through the lots live, beginning at lot number 1. The Auctioneer will be taking bids from in the room at the auction house, absentee bids or online bids.

At the discretion of McElwains Auctions you may be contacted if you are the highest bidder, and the item may be offered to you at the reserve price. Alternatively the item will either be up for sale during the next auction or returned to the vendor.

Get in touch - either email a picture of your items or call us for a quick chat so we can give you an idea of their commercial value. For larger house lots or multiple items book an appointment for one of our team to come and meet you on site.

Items can be delivered to either our Hamilton or Katikati branch however if you are unable to bring them to us, we can organize cartage at your expense. Also see above.